Terms and Conditions

Download general terms and conditions

1. General provisions

1.1 These are the general terms and conditions of Delware Trading BV, webshop of Delware Trading BV, located at Aagje Dekenstraat 8 Papendrecht. Delware Trading BV is registered with the Chamber of Commerce under number 73385549. The VAT registration number of Delware Trading BV is: NL8595.03.070.B01.
Delware Trading BV is hereafter referred to as 'DT'. These general terms and conditions apply to the creation, content and fulfillment of all agreements between DT and third parties (hereafter: 'buyer') via the website of 'Delware Trading BV' (hereinafter: 'the site'). These general terms and conditions also apply to all activities, communications and transactions that are related to or established through the site 'Delware Trading BV', unless expressly stated otherwise. Any general or specific conditions of third parties only apply if this has been expressly agreed in writing.
2. Purchase agreement
2.1 Offers and offers from DT can only be accepted as shown on the website 'Delware Trading BV'.
2.2 Articles can be purchased via the site 'Delware Trading BV'. The agreement with regard to these products between DT and the buyer comes into being - and these general terms and conditions are applicable - because the buyer goes through the ordering procedure as stated on the site, according to the indicated instructions, and sends the order form.
2.3 The Buyer is entitled to cancel an agreement before DT has commenced execution of it, provided Buyer compensates the damage incurred for DT. This damage includes the costs incurred by DT and lost profit.
2.4 Buyer has the right to cancel the order up to 14 days after receipt without giving any reason. After canceling, the buyer has another 14 days to return the product. Buyer will then be credited with the full order amount including shipping costs. Only the costs for return from the address buyer to the DT are at the expense of the buyer. If the buyer makes use of the right of withdrawal, the product with all accessories and - if reasonably possible - in the original condition and packaging must be returned to the DT. In order to exercise this right, the buyer can contact DT via info@delware.trading. We will then refund the order amount due within 14 days after registration of buyers, provided that the product has already been returned in good order. "These costs are not due if the buyer returns the product at the location of DT. DT will immediately refund the order amount when the buyer returns the order at an establishment. The aforementioned cooling-off period does not apply to purchases made specifically for the buyer.
2.5 If services are provided by DT, the termination of the agreement with regard to this service can take place within 7 working days after the first service. In case of dissolution of such an agreement, the buyer must pay for the services until the moment of dissolution. There is no claim to refund in case the products are damaged.
2.6 An agreement is only concluded after acceptance of your order by DT. DT is entitled to refuse orders motivated or to attach special conditions to the delivery, unless expressly provided otherwise. If an order is not accepted, DT will inform you within 5 working days after receipt of the order.
2.7 All statements by DT of prices, specifications and / or other indications of products and / or services on the site are always done with care. DT can not, however, guarantee the accuracy of this or the fact that deviations from this may occur. DT is not bound to agreements that have been entered into on the basis of incorrect information on the site.
3. Prices
3.1 The prices indicated on the site are inclusive of VAT and other levies prescribed by the government but without shipping costs. For deliveries of products at other locations than the office of DT, the rates apply as indicated on the site.
3.2 In the case of composite offers, there is no obligation to deliver part of the total of this offer at the amount stated in the offer for that part or at a proportionate part of the price quoted for the whole.
3.3 DT is entitled to increase the agreed price if one or more of the following circumstances occur after the conclusion of the agreement: increase of the costs of materials, semi-finished products and / or services required for the execution of the agreement, increase of shipping and / or transmission costs, of wages, of employers' social security and / or national insurance contributions, of fiscal levies, of labor costs, introduction of new and / or increase of existing government levies on raw materials, materials, products, energy or residual materials, a change in the currency ratios or, in general, circumstances that are comparable to the aforementioned.
3.4 DT can adjust its prices and rates at any time. Agreed prices only apply to agreements already concluded.
4. Delivery
4.1 The mention of delivery times on the site, in offers, confirmations and / or agreements will be made to the best of our knowledge and will be taken into account as much as possible, but they are not binding. In accordance with the law on distance purchasing, the product will be delivered to the buyer no later than 30 days after ordering. If that does not happen, the buyer can immediately cancel the purchase. However, this does not apply if the parties have agreed a different delivery period. If the buyer returns the product within the cooling-off period, the amount paid will be paid back by DT within 30 days. DT can not be held liable for any damage whatsoever resulting from the exceeding of a delivery term.
4.2 Deliveries only take place in European countries.
4.3 If DT can not fulfill its delivery obligation due to a shortcoming (force majeure) that can not be attributed to it, the fulfillment of the agreement will be suspended for the duration of this force majeure situation. If the force majeure situation lasts longer than 1 month, both DT and the buyer have the option to dissolve the agreement in writing, after which both parties are relieved of their obligations towards each other and any payments already made will be refunded.
5. Payment
5.1 The buyer shall pay the amounts owed by him under the agreement at the time and in the manner as agreed, without any discount, settlement and / or suspension.
5.2 If the buyer does not pay on time, this is in default without any further notice of default being required. In that case, the buyer owes DT the statutory interest from the due date. In the event of overdue payment, the buyer is also obliged to compensate DT for the reasonable costs incurred for collection (both judicial and extrajudicial), including the costs for lawyers, bailiffs and debt collection agencies. DT is entitled to set these costs at a lump sum of 10% of the amount owed by the buyer, with a minimum of 125.00 euros.
5.3 In the event of untimely payment by the buyer, DT is legally and without obligation to pay compensation for its obligation to fulfill the concluded agreement and delivery of the products ordered by the buyer.
5.4 The ownership of products delivered by DT, if any, for the receipt of payment to the buyer will only be transferred to the buyer if the buyer has paid DT all the amounts owed to DT under the agreement. However, the risk of products already delivered already passes to the buyer at the time of delivery.
6. Complaints and guarantees
6.1 The buyer is obliged to examine with due speed after delivery of the ordered products and services whether DT has properly fulfilled the agreement and is furthermore obliged to notify DT immediately, but no later than within 7 days after delivery, of possible defects found. . If this does not happen, DT will be deemed to have fulfilled its obligations under the agreement.
6.2 The guarantees given by DT with regard to delivered products and services are stated on the site.
6.3 The rights of the buyer as resulting from mandatory statutory provisions will be respected by DT.
6.4 DT will ensure that wishes, questions and problems of buyers with regard to products and / or services are investigated in good time and that the necessary steps are taken in reasonable time to answer questions and solve problems.
6.5 We advise buyer to first report complaints to DT by emailing info@delware.trading. If this does not lead to a solution, then it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet under consideration elsewhere, you are free to deposit your complaint via the European Union platform.
7. Privacy
7.1 DT respects the privacy of all visitors to its site and ensures that personal information is treated confidentially in accordance with the Personal Data Protection Act. The personal details will only be used for the complete processing of the order.
7.2 Personal data will not be provided by DT to third parties that are not affiliated with DT, unless explicit permission has been given by the buyer or if this is necessary in connection with legal requirements.
7.3 Personal data may be changed at the buyer's request insofar as this does not require disproportionate effort or costs for DT.
7.4 The e-mail address is used for sending process related e-mails such as an order confirmation, delivery message and shipping message. In addition, DT uses the e-mail address for offers of similar products. The customer has the possibility to unsubscribe from the offer messages for each offer. DT thus complies with the requirements of the Telecommunications Act.
8. Miscellaneous
8.1 DT shall take all care that may reasonably be required of it to ensure that the information on the site is accurate and up-to-date. Mistakes and omissions can not be ruled out and the reader should not simply start from the correctness of the information. Certain references on the site may lead to sources of information that are offered and maintained by third parties and over which DT has no control. Since DT has no influence on the manner in which the information on the site is used by the user or purchaser, DT is not liable for damage of any nature whatsoever arising from or in connection with the use of such information.
8.2 The word and image marks as well as photos, logos and texts that are used and displayed on the site may not be used by third parties without the prior written consent of DT.
8.3 Any liability of DT towards the buyer pursuant to a concluded agreement is limited to a maximum of the amount payable by the buyer to DT under the agreement. DT is never liable for damage in the form of turnover or revenue loss, reduced goodwill or any other consequential damage.
9. Dispute settlement
9.1 Dutch law applies to all rights, obligations, offers, orders and agreements to which these conditions apply, as well as to these general terms and conditions.
9.2 Any disputes will exclusively be submitted to the competent court in Dordrecht. Complaints procedure: If you have a complaint about equipment and / or services provided by us, please let us know. DT aims for satisfied customers and will make every effort to resolve your complaint. You can report your complaint to DT's customer service. Customer service is available in the following ways:
By e-mail: info@delware.trading
By telephone: +31 853010945
By mail: Delware Trading BV
T.a.v. Administration Department
Aagje dekenstraat 8
3351 GA PAPENDRECHT